Current as of 2 May 2022

Privacy Policy

Your privacy is important to us at Nostraverse. We respect your privacy regarding any information we may collect from you across our website.

This Privacy Policy (“Policy”) describes the manner in which Nostraverse Ltd. ("Nostraverse ", "we" or "us") collect, use, and disclose information about you through our website at www.nostraverse.com (our “Site”), along with our related websites, networks, desktop applications (each, a “Desktop Client”), VR headset applications (each, a “VR Client” and together with any Desktop Clients, “Clients”), software development kits for use in connection with any technology or services made available by or on behalf of Nostraverse (each, an “SDK”), and other services provided by us and on which a link to this Policy is displayed (collectively, including any Clients and SDKs, the “Platform”). This Policy is incorporated into and is subject to the Nostraverse Terms of Use (available at www.nostraverse.com/flint/legal). By using the Platform, you consent to the collection, use, and disclosure of your information as described in this Policy.

Information that we collect on the platform:

User-Provided Information: When you use the Platform, we may collect information about you or you may provide information about you, and we may link that information to other information about you. You may provide information to us on the Platform in a variety of ways. For example, you provide us with information when you register for an account (we collect your email address and date of birth and allow you to create a username and password), subscribe to our newsletters, use the Platform, make a purchase on the Platform, or send us customer service inquiries.
Cookies and automatically collected information: When you use the Platform, we may send one or more cookies - small text files containing a series of alphanumeric characters - to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and can be used by your browser on subsequent visits to the Platform. Please refer to your web browser's help file to learn how to change your cookie settings. Please note that if you delete or do not accept cookies from the Platform, you may not be able to use the full features of the Platform. We may also use third party cookies on our Platform. For example, we use Google Analytics to collect and process certain analytics data. To learn more about how Google Analytics uses your data and what your options are, please visit www.google.com/policies/privacy/partners/. Nostraverse does not process or respond to "do not track" signals from web browsers or other similar transmissions indicating a request to disable online tracking from users using our Platform. We may also automatically record certain information from your device using various types of technologies, including "clear gifs" or "web beacons". This automatically collected information may include your IP address or other device address or ID, the web browser and/or device type, the web pages or websites you visit immediately before or after using the Platform, the pages or other content you view or otherwise interact with on the Platform, and the dates and times you visit, access or use the Platform. We may also use these technologies to collect information about your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is collected from all users and may be linked to other information about you.
Information Disclosed While Using the Platform: While using the Platform, including participating in various "rooms" made available to users of the virtual reality component of our Platform, you may disclose information about you to us and to other users of the Platform. This may be the case when you engage in conversations, chats, or other user-to-user interactions. We may collect and use this information to the extent permitted by law.
Payment Information: If you choose to access or use portions of the Platform that require payments or fees, we may require you to provide us with financial information to process those payments. We may share your payment information with third-party payment processors who process transactions on our behalf. We may also collect and retain information relating to the transactions you have made.
Location Information: We may use your IP address to obtain general information about the physical location from which you connect to the Internet.
Third Party Web Beacons and Buttons: We may display Third Party Content on the Platform. The Third Party Content may use cookies, web beacons or other mechanisms to collect data in connection with your viewing of the Third Party Content on the Platform. In addition, we may implement third-party buttons (e.g., Facebook "like" or "share" buttons) that may act as web beacons even if you do not interact with the button. Information collected by third-party web beacons and buttons is collected directly by those third parties, not by Nostraverse. Information collected by third parties in this manner is subject to their own data collection, use and disclosure policies. Please note that the privacy choices you make on Nostraverse are not transferred to the third party websites or platforms (and vice versa).
Information from other sources: We may receive information from third parties and sources other than the Platform, such as analytics partners and advertisers.

How we use the information we collect:

We use the information we collect on the Platform (in both individual and aggregated format) in a variety of ways to provide the Platform and operate our business, including the following:

We use the information we collect on the Platform to operate, maintain, improve and provide the Platform, to provide services and information requested by you, to respond to comments and questions and to otherwise provide support to users, and to process and deliver entries and rewards in connection with promotions offered from time to time on the Platform.
We use the information we collect on the Platform to understand and analyze our users' usage trends and preferences, to improve the Platform, and to develop new products, services, features and functionality.
We may use your email address or other information we collect to contact you for administrative purposes, such as customer service or to send you communications, including required notices, marketing communications or updates on promotions and events relating to products and services offered by us and by third parties.
We may use information to: (i) personalize our Platform, such as to store information about you so that you do not have to re-enter it during your visit or the next time you visit the Platform; (ii) provide customized content and information; (iii) monitor and analyze the effectiveness of the Platform; (iv) monitor overall Site usage data, such as. the total number of visitors and pages viewed; (v) track your entries, submissions, and status in promotions or other activities on the Platform;(vi) detect, prevent, and respond to fraud, intellectual property infringement, violations of our Terms of Use, violations of law, or other misuse of the Platform; (vii) or as required by applicable laws and regulations or requested by a court or governmental authority.
We may also use information for other purposes, which we will expressly state at the time the information is collected.

When we disclose information:

Except as described in this Policy, we do not share information about you that we collect on the Platform with third parties without your consent. We may share information with third parties if you give us your consent to do so and in the following circumstances:

We work with third party providers who provide website, application development, hosting, payment, maintenance and other services to us. These third parties may have access to or process your data in the course of providing these services to us.
We may disclose information about you if required to do so by law or if we believe in good faith that such action is necessary to comply with state and federal laws, in response to a court order, judicial or other government subpoena or search warrant, or to otherwise cooperate with law enforcement or other governmental authorities.
We also reserve the right to disclose information about you that we believe in good faith is reasonable or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive or unlawful uses or activities, (iii) investigate and defend against claims or allegations by third parties, (iv) protect the security or integrity of the Platform and any facilities or equipment used to provide the Platform; or (v) protect our property or other legal rights (including, without limitation, the enforcement of our agreements) or the rights, property or safety of others.
Information about our users may be disclosed and otherwise transferred to an acquirer, successor or assign in connection with a merger, acquisition, debt financing, sale of assets or similar transaction, or in the event of an insolvency, bankruptcy or receivership in which information is transferred to one or more third parties as part of our business assets.
We may provide certain aggregated or otherwise non-personally identifiable or de-identified information to third parties for various purposes, including (i) to comply with various reporting obligations; (ii) for business or marketing purposes; or (iii) to help these parties understand our users' interests, habits and usage patterns for certain programs, content, services, advertisements, promotions and/or features available through the Platform.

When we disclose information:

You may, of course, decline to provide us with certain information. In this case, we may not be able to provide you with some of the features and functionality of the Platform. You can update your profile information through the Platform. If you would like to access, update, delete, or change any other personal information we hold about you, you may contact us at home@nostraverse.com. Please note that any changes you make will be reflected in the databases of active users within a reasonable period of time, but that we may retain any data you submit for backup purposes, archiving, fraud and abuse prevention, analysis purposes, to comply with legal obligations, or in other cases where we reasonably believe we have a legitimate reason to do so. If you receive commercial emails from us, you may unsubscribe at any time by following the instructions provided in the email. You may also opt out of receiving commercial emails from us by emailing us at home@nostraverse.com or by writing to us at the address set out at the end of this privacy policy. We may give you the ability to view and change settings regarding the type and frequency of promotional messages you receive from us in the user account features on the Platform. Please note that if you opt out of receiving promotional emails from us or otherwise change the type or frequency of promotional messages you receive from us, it may take up to ten business days for us to process your request, and you may continue to receive promotional messages from us during this period. In addition, even if you have opted out of receiving promotional messages from us, you will continue to receive administrative messages from us regarding the Platform. California residents may have additional rights - see the California Resident Privacy Notice at the end of this policy for more information.

Third party services:

The Platform may contain features or links to websites and services provided by third parties. Any information you provide on third-party websites or services is provided directly to the operators of those services and is subject to those operators' privacy and security policies, if any, even if accessed through the Platform. We are not responsible for the content or the privacy and security practices and policies of any third party websites or services to which links or access are provided through the Platform. We encourage you to be aware of the privacy and security policies of third parties before providing any information to them.

Data protection for children:

Our website is a general audience website and is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you become aware that your child or a child under your care has provided us with information without your consent, please contact us at the contact information listed below.

Data security:

We employ certain physical, managerial and technical security measures to enhance the integrity and security of the information we collect and maintain. Please note that no security measures are perfect or unassailable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered or destroyed as a result of a breach of our physical, technical or managerial safeguards.

International Visitors:

The Platform is hosted in the United States. If you are using the Platform from the European Union or other regions of the world where data collection and use laws differ from UK laws, please note that you are transferring your personal data outside of those regions to the United Kingdom for storage and processing. In addition, we may transfer your data out of the UK to other countries or regions in connection with storing and processing data, fulfilling your requests and operating the Platform. By providing information, including personal data, on or to the Platform, you consent to such transfer, storage and processing.

Amendments and updates to this Directive:

Please visit this page periodically to check for any changes to this Policy, which we may update from time to time. If we change this Policy, we will make it available through the Platform and indicate the effective date. In the event that the changes materially alter your rights or obligations under this Policy, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address if we have one on file, or generate a pop-up window or similar notification when you first access the Platform after such material changes have been made. Your continued use of the Platform after the revised Policy becomes effective means that you have read, understood, and agree to the current version of this Policy.

How to contact us:

Please contact us with any questions or comments about this Policy, information we have collected or otherwise obtained about you, our use and disclosure practices, or your consent choices by emailing us at home@nostraverse.com. Use of Personal Information: We collect, use and disclose your personal information in accordance with the specific business and commercial purposes set out below:

Provision of services: Provision of our services.
Communicate: Communicating with you, providing updates and other information about our services, providing information you request, responding to comments and questions, and otherwise providing customer support.
Marketing: marketing purposes, such as developing and providing advertising and promotional materials that may be useful, relevant, valuable or otherwise of interest to you.
Personalization: Personalize your experience with our services, such as presenting customized content.
Facilitation of payments: Facilitation of transactions and payments.
De-identification and aggregation: De-identification and aggregation of information collected through our Services and its use for any lawful purpose.
Security issues: responding to trust and security issues that may arise.
Compliance: For compliance purposes, including enforcement of our Terms of Use or other legal rights, or as required by applicable laws and regulations or as requested by a court or government agency.
Fraud and incident prevention: Detecting security incidents, protecting against malicious, fraudulent, or illegal activity, and prosecuting those responsible for such activity.
Troubleshooting: Troubleshooting to detect and correct errors that affect the intended functionality.
Transient use: Short-term, temporary use.
Engaging Providers: engaging service providers to provide services on our or their behalf, including maintaining or servicing accounts, providing customer service, processing or conducting transactions, reviewing customer information, processing payments, providing financing, providing advertising or marketing services, providing analytics services, or providing similar services on the Company's or the service provider's behalf.
Research: Conduct internal research for technological development and demonstration.
Improving our Services: Conducting activities to review or maintain the quality or security of our Services and to improve, update or enhance our Services.
Transaction Facilitation: Otherwise enabling or effecting, directly or indirectly, a commercial transaction.
Specified purpose: For other purposes for which we provide specific notice at the time of data collection. Collection of personal data: In the previous twelve months since this notice was last updated, we have collected personal information from the following categories of sources:
1. You/your devices: You or your devices directly.
2. Analysis Provider.
3. Social media. Disclosure of personal information:
  In accordance with our Privacy Policy, we share your personal information with the following categories of third parties:
  1. Analysis Provider.
  2. Government: State agencies.
  3. Social media.
  4. Vendors: Vendors and service providers.
  5. Third Parties Required by Law: Third parties required by law and similar disclosures.
  6. Third parties in connection with mergers/acquisitions: Third parties in connection with a merger, sale or transfer of assets.
  7. Consenting Third Parties: Other third parties for whom we have obtained your consent to share your personal information.

Your California Privacy Rights: If you are a California resident, you may exercise the following rights.Right to Information and Access. You may make a verifiable request for information about the following:

categories of personal information collected, sold, or disclosed by us;
purposes for which categories of personal information are collected or sold by us;
categories of sources from which we collect personal information;
categories of third parties to whom we have disclosed or sold personal information; and
certain personal information we have collected about you in the past twelve months.

Right to Erasure. Subject to certain exceptions, you may make a verifiable request that we delete personal information about you that we have collected. Verification. Requests to access or delete personal information are subject to our ability to reasonably verify your identity in light of the information requested and in accordance with relevant CCPA requirements, restrictions and regulations. We may attempt to verify your identity by asking you to log in to your password-protected account. If we are unable to verify your identity in this manner, we may ask you for additional information. Right to Equal Service and Prices. You have the right not to be discriminated against in the exercise of your CCPA privacy rights, subject to certain limitations. Shine the Light. We do not rent, sell, or share personal information with unaffiliated companies for their direct marketing purposes as required by California's Shine the Light law (Civil Code § 1798.83) unless we have your permission. Submitting Requests. To exercise your rights under the CCPA, please email home@nostraverse.com or write to us at Fleet Street 107-111 London EC4A2AB. Authorization of a Representative. To authorize an agent to file a notice or cancellation request on your behalf, please send us a written authorization signed by you and the agent through the Contact Information section. Do not pursue: There is no accepted standard for how to respond to Do Not Track signals, and we do not respond to such signals. Contact Information: If you have any questions, comments or concerns about this notice or our processing activities, or wish to exercise your data protection rights, please email us at home@nostraverse.com or write to us at Fleet Street 107-111, London, EC4A2AB.